History of the Hubler Automotive Group
After more than 50 years in business, The Hubler Auto Group, through the power of ten central Indiana locations, has literally sold hundreds of thousands of vehicles and is one of the oldest and most prolific auto dealers in the State employing 550 people. The Hubler Auto Group can claim the title for selling more G.M. vehicles in the State of Indiana than any other dealer or dealer group, and has earned the right to brag of having the largest and most loyal customer base.
Today’s Hubler Auto Group is led by its flagship store Hubler Chevrolet, Indianapolis, and Bradley Chevrolet in Franklin, IN. Hubler Nissan, Indianapolis, Hubler Auto Outlet, Indianapolis, Hubler Mazda, Greenwood, IN, and Hubler Acura, Greenwood, IN, complete the list of 6 dealerships clustered in the same neighborhood along U.S. 31 South.
Hubler Ford, Lincoln, Mercury, and Hubler Chevrolet Center both are located in Shelbyville, IN. Hubler Auto Center markets Buick, Cadillac, and Chevrolet to the citizens of Rushville, IN and neighboring towns. The group is rounded out by a “destination store” located in Bedford, IN: Hubler Chevrolet Buick Pontiac GMC Cadillac which serves customers from Bloomington, Mitchell, and residents of most south central Indiana Counties assisting with their automotive needs.
“The Hubler Auto Group Difference”
Customers visiting our dealerships for the first time, whether to purchase new or pre-owned vehicles, buy parts, perform scheduled maintenance, or have our service professionals get them back on the road after an unexpected failure, notice that we are different from most other dealerships.
One characteristic that makes us unique is our approach to the customer / dealership relationship. When a prospective customer first comes on our lot to purchase an automobile, our primary goal is not to simply sell them that vehicle. Our goal is to handle their buying experience in a manner that will make them want to come back when their automobile needs servicing or they want to personalize their purchase with accessories from our parts department.
We view the purchase of a new or pre-owned car, truck, van or SUV as merely the “vehicle” (pun intended) for starting a life-long relationship. We also realize that we are not perfect and that there are times when we make mistakes when handling customer needs. When this happens we try to do two things:
First, we do whatever we can to rectify the problem and make the customer happy in spite of the error.
Second, we try to learn from every mistake and take the steps necessary to make sure that we don’t repeat it with other customers.
That is what being a “Mark of Excellence” Dealer is all about…. continually looking at every customer-focused process in every department to make sure that we are striving to take care of our customers to the best of our ability so that they look forward to coming back to The Hubler Automotive Group to purchase, service or accessorize their vehicles.
Another attribute that make us different is our “Employee First” Philosophy. This may seem strange in today’s “Customer First” business world, but it is actually the foundation for how we treat our customers. We feel that the only way to ensure that our customers are taken care of properly is to do everything we can to make sure that our employees enjoy working here and feel like they are an integral part of our success. There is no unimportant position at Hubler – from the lot attendant, to the office clerk, the parts runner, to the service porter – we could not function without everyone on our team being happy and productive.
If you are a customer who has already experienced “The Hubler Auto Group Difference”, we welcome you back! If you are new to The Hubler Family of Auto Dealers, we sincerely hope that your visit to our website is the start of a long term automotive relationship. We wish to thank you for giving us the opportunity to serve your needs whether online 24 hours a day / 7 days a week, or in person during our extended business hours.